Terms & Conditions

Use of this website

This website provides information about the services offered by Umusa Social Work Services and allows you to request an appointment or send an enquiry.

Bookings

Submitting a booking through this website is a request for an appointment. A booking is only confirmed once our team has reviewed it and confirmed the details with you. Available time slots shown during booking reflect the availability published by our team at that moment.

Payments

Where a service carries a fee, the amount is shown during booking. Payment arrangements are confirmed with you directly by our team. A booking is not treated as paid until payment has been verified.

Cancellations and rescheduling

If you need to cancel or move an appointment, please contact us as early as possible with your booking reference so that we can offer the slot to someone else.

Not an emergency service

This website is not an emergency response service. If you are in immediate danger or require emergency assistance, contact the appropriate emergency services in your area.

Professional scope

Information on this website is general in nature and does not replace individual professional advice, diagnosis or treatment.